We understand that sometimes things don’t work out, and we want to make your return or exchange process as smooth and hassle-free as possible. Our goal is to ensure you are happy with your purchase, and we offer a clear and straightforward returns policy.

Eligibility for Returns: You can return most items within 30 days of receipt for a full refund. To qualify for a return, items must be unused, in their original condition, and in the original packaging. Certain products, including electronics, intimate items, and sale items, may not be eligible for returns or exchanges. Please refer to the product page for specific details.

How to Initiate a Return: To begin the return process, contact our customer service team via email or phone. We will require your order number, the items you wish to return, and the reason for the return. For defective or incorrect items, we will provide you with a pre-paid return label. If the item is ineligible for a free return, we will inform you and provide instructions on how to return the item at your expense.

Return Shipping Fees: For defective or damaged items, Discuora will cover the cost of return shipping. If you simply change your mind or the product doesn’t meet your expectations, you may be responsible for the return shipping fees.

Refunds: Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges: If you’d like to exchange an item for a different size or color, we can help facilitate that. Once your return is received and processed, we’ll ship out the new item. If the replacement item is of a different price, we’ll either charge you the difference or issue a partial refund.

Return Address:
[Insert Address Here]

If you have any questions or need assistance with your return, our customer service team is here to help! We want to make the return process as easy as possible for you.